Frequently Asked Questions

Everything you need to know about shopping with LA-LU.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary cuts may vary by style.

What payment methods do you accept?

LA-LU accepts all major credit cards, PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. You can cancel within 30 minutes of placement; after that, you may return the item once it arrives.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.